My solar installation experience with GB was smooth, with Godfrey overseeing every detail after I signed the agreement.
Whenever I needed solar-related assistance post-installation, their team was always helpful and amiable.
My enrollment and subsequent solar installation from Green Brilliance was a seamless experience.
This solar company's solar installation is superb! During last year's hot summer, while others faced high bills, my electric expenses were much lower thanks to solar.
GB's solar installation team was amazing happy with the outcome I got and looking forward to the savings on my bill.
Amarachukwu Grace Animba
Once permits were ok'd by the city, the installation took only 6 or 7 hours for my house. That's impressive. Some permits plans take longer than others, but it's worth it.
GreenBrilliance has stepped up their support game, a lot.
They hired an active/engaging customer support specialist (Adam J Seaman) that has resolved the issues I had with GreenBrilliance directly. He also hounded and went to bat for me (the consumer) with the equipment vendor (Enphase).
Enphase's notification system (email/sms/push) never worked for my issues. I attempted direct communication with Enphase to resolve and it was quite fruitless. Then, the GreenBrilliance specialist ACTIVELY represented me with Enphase, and through his tenacity, was able to get a conference call with several of there management personnel. After several tests and many communications, communication failure notifications are working and they have identified and committed to resolving the production failure notifications during Q4 2023.
Though I'm still waiting on Enphase to resolve their notification issues, I now have confidence again in GreenBrilliance for their value, quality and customer service.
[Initial Review Submission]
When I first purchased from GreenBrilliance, I would have given 5 stars. After my house almost burning down and their being unresponsive for 2-3 months. They did eventually (4 months total) repair the system, but having missed prodcution from Oct through Jan, I will now come up short on my netmeetering for the summer. The Owner, Amir, had promised some assistance due to their slow and extremely long time to repair the system. Now when I email and call I get ZERO response.
Do NOT go with GreenBrilliance, you may like the initial price but the service, support and communcation are non-existent.