Once permits were ok'd by the city, the installation took only 6 or 7 hours for my house. That's impressive. Some permits plans take longer than others, but it's worth it.
Sam Smith
**Updated Review**
GreenBrilliance has stepped up their support game, a lot.
They hired an active/engaging customer support specialist (Adam J Seaman) that has resolved the issues I had with GreenBrilliance directly. He also hounded and went to bat for me (the consumer) with the equipment vendor (Enphase).
Enphase's notification system (email/sms/push) never worked for my issues. I attempted direct communication with Enphase to resolve and it was quite fruitless. Then, the GreenBrilliance specialist ACTIVELY represented me with Enphase, and through his tenacity, was able to get a conference call with several of there management personnel. After several tests and many communications, communication failure notifications are working and they have identified and committed to resolving the production failure notifications during Q4 2023.
Though I'm still waiting on Enphase to resolve their notification issues, I now have confidence again in GreenBrilliance for their value, quality and customer service.
[Initial Review Submission]
When I first purchased from GreenBrilliance, I would have given 5 stars. After my house almost burning down and their being unresponsive for 2-3 months. They did eventually (4 months total) repair the system, but having missed prodcution from Oct through Jan, I will now come up short on my netmeetering for the summer. The Owner, Amir, had promised some assistance due to their slow and extremely long time to repair the system. Now when I email and call I get ZERO response.
Do NOT go with GreenBrilliance, you may like the initial price but the service, support and communcation are non-existent.
Michele Burgman
I used Green Brilliance for my solar panel needs. Eric Jao was my service rep. His presentation was way more impressive than the other solar companies with which I received consultations, or at least, the ones that responded back to me. Eric Jao has been an excellent representative and always friendly and addressed my needs in a timely fashion. I've had my system on for a week and a half now with no issues.
Grace Turke-Martinez
GreenBrilliance installed solar panels on my house in December. I found them through Energy Sage and chose them over other providers because they had the best price for value. I'm happy with the product & service. This summer I've only had to pay $8 a month to pepco for access to the grid. My primary reason for going solar was to reduce my carbon footprint, but I'm happy to be saving money, too. Six months later I'm happy with the decision!
Scott Stern
Overall had a positive experience. During the sales process they were responsive and well priced. The install of the solar itself went very smoothly and the system is performing well. There was some miscommunication about our EV charger as well that caused a huge headache with lots of back and forth and an issue with its install, hence the 4 stars. I would just be very very clear if you're adding anything besides plain solar to make sure everyone is on the same page. Otherwise positive.
Lisa Armstead
GreenBrillance installed my system a few months ago. The staff is very knowledgeable and provides good customer service.
Paul Tran
As of today, I am pleased with my system and installation. The process was a bit shaky in the beginning but Emma and Havar have been spectacular and knowledgeable. They have gone above and beyond! In the beginning I was having some concerns over the process and management of my installation but that all changed when Emma and Havar stepped in to get things back on track. I cannot say enough about the customer service I received from them. The install team did a beautiful job and the project team accommodated my scheduling needs. I think overall the quality of the system appears to be top notch. Now I just need to see how the power production goes with the system. I will make another update once I realize my production and see if there is any follow up with the company representatives. I believe it’s not just a product that should be sold but also the service that stands behind it. More to come!
